Thursday, September 8, 2011

My 9/11 Began On 9/10

I don't know if it's a symptom of the mass post-traumatic disorder we all experienced after 9/11, or if it's simply because each decade becomes proportionately smaller as we age, but for me, the past decade flew by like no other. Just as it does for many people, 9/11 feels, to me, like much more recent history.

But my personal 9/11 odyssey began not on that day, but the day before. At 6:00 pm, to be exact.

That's when my creative partner, Alfredo Rossi, and I were at Ogilvy; attending the pre-production meeting for a TV commercial we were to begin shooting early the next morning.

Ironically, the spot to be shot was for New York City tourism.

The concept?

"New York City: The Ultimate Theme Park." A wonderland filled with all kinds of exciting rides (the subway, buses and cabs), more international experiences than Epcot, and lots of great characters (the Naked Cowboy and other such street performers).

We wanted to focus on the things that give our city its vibrancy and character, while only peripherally showing the typical tourist attractions, like the Statue of Liberty, Empire State Building, and yes – the World Trade Center.

Our director took us through the board, frame by frame, as the producer spelled out the logistics of each shot: we'd start just after dawn at the Brooklyn Botanical Gardens, then move on to a street scene in Prospect Park.

Suddenly, a client who we had never met before (but a pretty famous name) interrupted the proceedings to announce, "I want to see the Statue of Liberty. The Empire State Building. The World..."

The director, a man obviously skilled at these matters, finished the sentence for him. "The World Trade Center. We end our day near there tomorrow, so if you can get us the permit, we can shoot a scene there in the early evening." 

Satisfied, our surprise celebrity client remained quiet the rest of the meeting.

Around 6:00 am on 9/11, I pulled into a garage on Duane St. in lower Manhattan and walked to a coffee shop, where our crew had been assembling. We boarded a couple of vans, which whisked us past the Towers and into Brooklyn.

The first scene, in the Botanical Gardens, went beautifully. After all, it was, as everyone will recall, a gorgeous, clear day. A perfect day for our shoot.

As we massed at the vans in a parking area in the Gardens, before moving on to our next location, I noticed a strange cloud formation directly ahead of us.

"It looks like smoke," said Alfredo.

At that very moment, Carrie, our producer, came running towards our van. "Turn on the radio," she said. "A small plane just hit one of the Twin Towers."

As we turned on the radio, another plane came into, and then out of view, swallowed by the smoky cloud. A voice on the radio completed the picture. This plane had hit the other Tower.

Two planes had just slammed into the two tallest skyscrapers in NYC. This was not an accident. This was beyond horrible.

We didn't know what to do.

In retrospect, it seems insane. But we went to our next location – the entire production crew – set up our scene, and started shooting. We had a bride and groom coming down the front steps of an old brownstone.

As our beautiful scene unfolded, a more bizarre one enveloped us. Debris started raining down. People were coming out of their homes in a panic, their mouths covered. Sirens were blasting everywhere.

The first Tower came down.

Everyone was looking up at the sky as rumors began spreading about other planes heading for the city. Military jets started appearing overhead.

We finally decided to scrap the shoot and all wandered into a restaurant on Atlantic Ave. Some of the crew then ventured over to the Promenade just as the second Tower fell.

Carrie and I walked to the Brooklyn Bridge, hoping to get back to the city. But the exodus of the walking wounded was coming our way. People in tatters, covered in dust, dazed, expressionless. The police weren't allowing anyone to go the other way.

After many hours of trying to get a cellular signal, I finally reached my wife, who reminded me that my cousins, Scott and Jen, lived in Brooklyn Heights. We made our way to their apartment and were graciously welcomed in. Amazingly, the windows of their place looked out straight across the water, perfectly framing the spot lit, smoldering crater where the Towers had stood only a few hours earlier.

Scott, who worked at the Trade Center, had arrived shortly before I did. Fortunately, he was okay. But I could tell he had witnessed things nobody should ever see.

After a sleepless night, I nervously took the subway back into the city, to Penn Station, where I would catch my train back to New Jersey and the hugs of my wife and daughters.

10 days later, my daughter, Hannah, and I were at Shea Stadium when Mike Piazza hit that magical, winning home run against the Braves in the first baseball game played after the attacks. It's often said that the healing began with that swing of the bat.

My 9/11 experience was Zelig-like. Surreal. Bizarre.

Here's to the thousands for whom it was simply tragic.


-MD
 

Wednesday, August 31, 2011

It's a Billboard. It's a Store. It's Brilliant.

I was looking at this year's Cannes Lion award winners and was struck by one idea so simple, innovative, and transformational, it's no wonder it won the Grand Prix for media. 

Tesco, a leading supermarket and general merchandise store just about everywhere but here in the U.S., wanted to increase its share in South Korea (where the brand is called HomePlus and is ranked number 2), but without investing in real estate.

The company found that South Koreans are the 2nd busiest, hardest-working people in the world. These folks need a break. After all that work, who wants to spend time shopping?

So instead of making these busy people find time to go to the store, Tesco brought the store right to where the busiest people are: the subway.


It placed backlit transit posters throughout the Seoul subway system that look amazingly like grocery store shelves. Dairy case shelves. Produce shelves. Butcher shelves. 

The "products" on these "shelves" are perfectly to scale, and perfectly realistic. And on each  product is a QR code, the graphic stamp that is starting to replace the bar code around the world (even here in the U.S.).

When a commuter/shopper snaps a picture of a product with the QR code reader app on his or her smartphone, it is ordered, paid for, and delivered soon after he or she gets home.

What we have here is a perfect combination of understanding the target, finding a way to bring value to his or her life, transforming a billboard into store, and a commute home from work into a painless trip to the supermarket.

Nice job.

-MD
 

Thursday, August 25, 2011

At Least For One Extrovert, the Quake Was Earth Shaking

Copy Extrovert, Jamie Silverman reflects on the Great East Coast Quake of 2011. Just as I discovered in Rome back in 2009, the first real reverberations were felt online.

-Mark

Technical prowess, digital capability and Internet advancement have changed the way we experience and share news with one another. In olden days, people would sit down with a newspaper to learn the latest goings on (okay, so this is one trend that's still hanging by a thread for the moment – you get the point). But seriously, way back when, a man arriving on horseback shouting about what was going on over yonder in the next town used to be the expected mode of getting news. Word from abroad took weeks to arrive. Fast forward a few hundred years and we are receiving news updates up to the second. 

Why my current obsession with the news? Because of Tuesday's earthquake, that’s why. 

While sitting at my desk in the corner of the Extrovertic office, I felt the ground shake. I looked up and asked my coworkers if they felt anything. Once the tremors stopped, we all wanted to know if we truly had felt an earthquake or if it was all our imagination. So everyone tuned in to the local news websites.

I on the other hand, logged on to Facebook and Twitter.

Within minutes, I had received confirmation from the social-media sphere, that we had in fact experienced an earthquake of a 5.9 magnitude. Some of my favorite posts:


Credibility be damned, my first inclination was not to check out the New York Times or CNN.com, but rather to assume that the tweeters of the world would be the best source of information.

Though I do think Twitter, Facebook and the like are great sources of information, I have to wonder if it’s sort of a modern-day Wikipedia. Chock full of information, some of it credible, some not, all requiring an open mind and critical eye upon reading.

What do you think?

-Jamie
 

Sunday, August 14, 2011

Social Media Overload?


Some of these names, you might recognize. Others, you probably don’t.

All of them are various iterations of social networking sites; a phenomenon of the last ten years or so, that has changed the way we interact with one another.

When it comes to social networking, the list of viable tools is endless. Whether you are interested in finding someone who shares your passion of small dogs or jade plants, future husbands, job opportunities or frustrations with parking spots in New York City, you can log on, sign in and find someone who fits the bill.

For some, these endless opportunities to meet and interact with people is highly enticing. For others, completely and utterly overwhelming.

Which is the right site for you? How can you work a job, have a family and friends, and simultaneously be expected to be ridiculously plugged in?

In a recent NY Times article about strategizing for those people who are “digitally fatigued,” it was reported that one in every four-and-a-half minutes spent on the Web is spent on a social networking site or blog.

So what’s the answer: Should you log in more? Less? Find new sites? Stick with the old ones?

As suggested by the article, one solution is find one or two sites that really work for you and stick with them.  For the socialites, perhaps Facebook is your best bet. Looking for job opportunities? Join LinkedIn.

Or maybe the choice is to rotate your networking sites. Join Yackit discussions for the first half of the year and then begin tweeting in the second half.

With so many choices, the possibilities are endless. All you have to do is find your personal networking groove.

-Jamie
 

Sunday, July 3, 2011

Twitter Cuts To the Truth

It's Sunday, July 3rd. It's pouring outside.

I had to go into the office for a while yesterday, so I feel no remorse in dedicating today to complete rest and relaxation.

Djokovic has just won the Wimbledon title, so I pick up the remote and start channel surfing.

I land at MSNBC and find myself transfixed on something I had vowed never to follow: the Casey Anthony murder trial. But not just any day of the trial –  the closing arguments. 


I miss the prosecution's argument, but catch defense attorney, José Baez, as he tries to raise reasonable doubt in the minds of the jury.

He mentions garbage that had been left to rot in the trunk of Anthony's car, possibly creating the "smell of death" that the prosecution has made a focal point of their case. He says the trash left in the trunk included cheese.

Then, he says something that blows my mind.

In wrapping up the defense argument in a trial in which his client may face the death penalty if she's found guilty of the gruesome murder of her child, Baez says to the jury, and I quote:

"They want you to know who cut the cheese."

My jaw dropped. I have no idea what his intent was. Was he trying to use humor to break the tension in the room? Did he not realize that this phrase is used as a euphemism for something else?

I don't know. 

So I do what I've done for a few years now, whenever I want an instantaneous snapshot of people's reactions to something I've just seen or heard:


I find that I'm far from alone in my shock and disdain. Twitter is such an amazing tool for reading the mind of America.

Apparently, the mind of America considers Baez a tool, too. 


-Mark 
 
















Saturday, June 25, 2011

Extrovertic Has Gone to the Dogs


Those who have been up to the 7th floor of our West 20th St. office in New York City will attest to the fact that space has gotten a little precious these days.

We've been growing rapidly to such an extent that we've had to take additional space on two other floors at that address as well as in an office on West 19th St.


The good news is that construction of our big, beautiful, brand new office at 30 West 21st St. will be completed within the next month, and all of the NYC Extroverts will soon be under one roof. 

So what does an agency short for space do to boost the morale of its people?

Bring in more bodies!

Not human bodies; canine ones.

In support of  Bide A Wee and Pet Sitters International, we invited our employees to bring in their 4-legged family members for not just one, but two days of togetherness. First on Tuesday, and then again on Friday, the official national Take Your Dog to Work Day.


I have to admit, the presence of these pooches in our office really did have a great effect on the environment. I think our collective blood pressure was probably brought down quite a bit.

For the most part, everyone got along fabulously. (Harley Reilly and Lily Wetzel-Sugarman did have to be kept apart for a while.) 


Herman Drossman and Sally Shechtman were both pretty laid back, while young Luna Merino (in her best little skirt) is still not quite office-broken. Cassie Graff was very well-behaved during her short visit.



Speaking of visits, on Friday, we were graced with the presence of Dr. Robert Gordon, director of the Oakland Animal Hospital in Oakland, NJ.

Dr. Gordon spoke to us about the human-pet bond, which is something in which we at Extrovertic have a particular interest.

As our name suggests, everything we do is about improving the bond between various parties– patient and brand, patient and doctor, patient and caregiver, and now pets and the people who love them.

And in the process, Extrovertic and Extroverts. 

-Mark 
 

Saturday, June 11, 2011

Regardless of What You Call the Business, It's Evolving

Interactive Marketing Trends
What an amazing time it is to be in the healthcare/pharma/advertising/marketing strategy/digital/social media/relationship marketing/closed loop marketing/consulting business.

Every day brings new challenges. New solutions. New technologies. New surprises. New potential. New growth.

This is not your father's healthcare/pharma/advertising/marketing strategy/digital/social media/relationship marketing/closed loop marketing/consulting business.

It's certainly not the world of advertising I grew up in. And thank god for that. (Actually, I didn't know then what I was missing.)

Then, creative was strictly left to the creatives. We were tasked to develop smart print/radio/TV/direct mail. Later, there were banners/Web sites/emails...

Today, everyone has to be creative. And I mean everyone. Because the charge of an agency today is to create more than just great ads and online messages. It's about creating strategically smart, compelling, holistic, cross-platform programs that strike just the right chord with patients/caretakers/professionals. That connect with them at just the right place in their hearts and moment of their journey. That maximize engagement, incite doctor-patient dialogue, invite more positive and healthful behaviors, better adherence and spread overall good karma.

Then, the creative brief was the domain of the planners and creatives.

Today, everyone needs to get involved, because everyone can bring their unique perspective to the party, and the earlier they do it, the better.

And today's version of "everyone" is different from tomorrow's, as we try to keep up with the ever-evolving tableau of insights/technologies/solutions/regulatory issues...

As I said, it's an exciting time to be in the healthcare/pharma/advertising/marketing strategy/digital/social media/relationship marketing/closed loop marketing/consulting business.

Which by next week, will probably have an even longer name.


-Mark